SHIELD is XColdPro's complementary subscription service that provides ongoing support, security monitoring, and premium features for your cold storage setup. While XColdPro is the hardware/software foundation, SHIELD ensures you always have expert assistance and access to the latest security enhancements.
SHIELD
XColdPro User Portal
π‘οΈ SHIELD Protection Tiers
Choose the right level of security and support for your cryptocurrency holdings
SHIELD is XColdPro's complementary subscription service that provides ongoing support, security monitoring, and premium features for your cold storage setup. While XColdPro is the hardware/software foundation, SHIELD ensures you always have expert assistance and access to the latest security enhancements.
// SENTINEL I - ESSENTIAL
π° $9.99/month - Perfect for individual users with $1K-$50K holdings
Sentinel provides essential support and resources for crypto beginners and individual users who want reliable protection without the premium price tag.
What does Sentinel include?
- Email Support: 72-hour guaranteed response time
- Full Documentation: Complete access to all technical docs and guides
- Forum Access: Priority membership in XColdPro community forums
- Monthly Newsletter: Updates, tips, and security alerts
- Basic Troubleshooting: Guidance for common technical issues
What is NOT included in Sentinel?
- Professional recovery services (available as paid add-on)
- Live chat support
- Phone support
- Emergency response
- Dedicated engineer
Who is Sentinel for?
Ideal for:
- Individual users with $1K-$50K holdings
- Crypto beginners wanting extra guidance
- Users comfortable with 72-hour response times
- Anyone wanting priority forum access
- Users who maintain proper backups
Can I purchase recovery services separately?
β
Yes. Sentinel members can purchase professional recovery services on a per-incident basis at standard rates. Knight and Eternal tiers include recovery services in their subscription.
// KNIGHT II - PROFESSIONAL
π $14.99/month - Most popular tier for serious crypto users
Knight is the professional tier designed for serious crypto users and traders who need faster response times, live support channels, and included recovery services.
What does Knight include?
- Email Support: 24-hour guaranteed response time
- Live Chat: Real-time support during business hours
- Video Tutorials: Exclusive advanced training content
- Webinar Access: Monthly training sessions and Q&A
- Beta Features: Early access to new XColdPro features
- 1 Free Recovery/Year: One professional recovery service included annually
- 15% Recovery Discount: On all additional recovery services
- Priority Queue: Jump ahead in support queue
How does the free recovery work?
Knight members receive one complimentary professional recovery service per year. This includes:
- Full diagnostic assessment
- Recovery attempt for corrupted files, USB binding issues, or backup problems
- Dedicated engineer working on your case
- Up to 8 hours of recovery work
π‘ Additional recoveries receive 15% discount. Recovery is only possible when proper backups exist or technical issues (not lost keys) are involved.
What are the response times?
- Email: 24-hour guaranteed maximum
- Live Chat: Real-time during business hours (9 AM β 6 PM EST, Mon-Fri)
- Average Response: Most inquiries answered within 4-8 hours
Who is Knight for?
Perfect for:
- Professional traders with $50K-$500K holdings
- Users needing 24-hour response times
- Anyone wanting included recovery services
- Power users who want beta access
- Users who prefer live chat support
Can I upgrade from Sentinel to Knight?
β
Yes, instantly. Simply upgrade your subscription and immediately gain access to all Knight features, including the annual free recovery service (prorated if mid-year).
// ETERNAL III - ENTERPRISE GRADE
βΎοΈ $49.99/month - Ultimate protection for high-net-worth individuals
Eternal represents the pinnacle of XColdPro supportβenterprise-grade assistance with dedicated engineering, unlimited recovery, and 4-hour emergency response.
What does Eternal include?
- Phone Support: Direct phone line to support team
- 4hr Emergency Response: Critical issues addressed within 4 hours, 24/7
- Dedicated Engineer: Personal senior engineer assigned to your account
- Unlimited Recovery: All professional recovery services included
- White-Glove Onboarding: Personalized setup and migration assistance
- 1:1 Training: Individual sessions with expert trainers
- Direct X Messaging: Private channel to your dedicated engineer
- Quarterly Audits: Security reviews and optimization recommendations
- Early Access: First access to all new features and updates
What is 4-hour emergency response?
Eternal members have access to true emergency support:
- 24/7 Availability: Emergency line answered any time, any day
- 4 Hour Response: Senior engineer begins work within 4 hours
- Critical Situations: USB failures, corrupted files, urgent access needs
- Direct Communication: Phone, X messaging, and email escalation
- No Limits: Unlimited emergency responses included
What is a dedicated engineer?
Every Eternal member receives a personal senior engineer who:
- Learns your specific setup, configuration, and needs
- Provides consistent, personalized support
- Proactively monitors your account for issues
- Handles all your support requests directly
- Available via direct X messaging
- Conducts quarterly security audits
What are quarterly security audits?
Every 3 months, your dedicated engineer performs:
- Configuration Review: Verify all security settings optimal
- Backup Assessment: Ensure backup strategy is comprehensive
- Threat Analysis: Review emerging threats and vulnerabilities
- Feature Recommendations: Suggest beneficial XColdPro features
- Best Practices: Update you on latest security protocols
- Action Plan: Provide specific recommendations for improvements
Who is Eternal for?
Designed for:
- High-net-worth individuals ($500K+ holdings)
- Family offices managing multiple portfolios
- Enterprises and DAOs
- Anyone requiring 24/7 emergency support
- Users wanting dedicated engineer relationship
- Institutions needing white-glove service
Is Eternal worth the investment?
π For the right users, absolutely. Consider:
- Unlimited professional recovery services (normally $500-2000 per incident)
- Dedicated engineer (equivalent to $10K+/year consulting)
- Emergency response capability (priceless during crisis)
- Quarterly audits ($1K+ value each)
- Total value: $15K-20K+ annually for $549/year
If you manage significant holdings, Eternal provides exceptional value and peace of mind.